Complaints or reports

To submit a complaint, users of taxi services must mail the document found on this page - duly signed - to the Metropolitan Taxi Institute (IMET), and one must specify the reasons for the complaint and accompany this with the receipt issued by the taxi driver containing all of his or her professional data.

At the end of a trip, users of taxi services are recommended to always ask the driver to print a receipt containing the following information: taxi driver's information, license number, NIF number, vehicle registration number, price of the ride, and date of the service.

Complaint or report form

The properly completed complaint or report form must be signed and sent by mail to the Metropolitan Taxi Institute, located at Carrer 62 No. 18 - Zona Franca - 08040 Barcelona