Complaints or reports
Complaints or reports related to a taxi service can be submitted via Internet or by mail to the IMET.
Submitting a complaint or report
Important information
Either if you submit a report via Internet or by mail, you must attach the receipt of the taxi driver with their professional data:
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License number
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NIF
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Vehicle number plate
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Price of the trip
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Date of the service
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Via Internet
To submit a report or complaint via Internet you must identify yourself with a digital certificate or idCAT Mòbil. Check the valid certificates.
Procedure for user complaints or reports -
By mail
To submit a complaint by mail, firstly you must download the form. Once filled in and signed, you must send it to the following address:
Institut Metropolità del Taxi
Carrer 62, núm. 18 – Zona Franca
08040 Barcelona
Download the complaints or reports form
