On the street
In the metropolitan area of Barcelona, the most common way to catch a taxi on the street is to head to the network of stops found in every municipality or by indicating with one's hand when a free taxi is near. It is also possible to get a taxi at any of the stops located near shopping centres, service areas, or passenger stations.
When a taxi has its green light turned on it means that it is available to pick up passengers. Otherwise, the front window will display an 'occupied' or 'busy' sign.
At stops, taxi users have the right to select the vehicle from which they wish to receive service, unless, for reasons of organization or service fluidity, there is a turn system or if the incorporation of vehicles into general traffic is limited to the first vehicle in line at the stop.
In all cases, the right to choose a taxi must be justified by objective circumstances, such as air conditioning in the vehicle, the condition of the taxi, proper cleanliness, the payment system used for the service, or if the vehicle has expired credentials issued by regular metropolitan review.
- Basic rules of operation for taxi stops
Users of taxi services should take the first vehicle in the departure order once they have reached the stop.
If several people simultaneously demand service from the same taxi, the driver should employ the following order of priority:
- Firstly, they should attend to the people located on the sidewalk corresponding to the direction the vehicle is moving.
- People with physical disabilities, the elderly, the sick, pregnant women or people with small children. If none of these criteria help to resolve the situation, the oldest person should be selected.
The taxi driver, at his or her own discretion, may allow pets to accompany those requesting its services.
Taxi drivers may never refuse to transport guide dogs accompanying the blind, nor to load wheelchairs.
Circulating taxi drivers may not pick up passengers within a radius of 50 metres from a taxi stop.