Our commitments

Offer citizens a quality taxi service model that is well regulated, efficient, environmentally friendly and integrated into the metropolitan environment.

Adapt internal administration and management in a technological environment to offer better service to taxi drivers and citizens. 

Maintain a network of ranks to make the service accessible to citizens and improve the effectiveness, sustainability and profitability of the taxi service.

Publish quality information about the services in the Catalogue, updated, complete and accessible, through different means of dissemination.

Make permanent communication channels available to taxi drivers through which they can express opinions, suggestions or complaints related to the management of administrative procedures that make the exercise of the taxi activity possible, whether as license holders or as employees.

Make permanent communication channels available to citizens through which they can express opinions, suggestions or complaints related to the taxi service.

Attend to communications from taxi drivers and users and respond quickly, providing information and solutions to the issues raised.

Ask citizens about their perception, as users, of the quality of the services received.