Lost items

Taxi users and drivers have at their disposal the Lost and Found Service, managed by the IMET, in order to facilitate the communication of the finding or the loss of an object in a taxi.

How to claim a lost item

  • By phone

    You can call at (+34) 93 70 70 600 taking into account the following considerations:

    1. It is not a place where you can leave or pick up the lost or found item in a taxi.

    2. Phone service hours: from 9.00 a.m. to 2.00 p.m. and from 5.00 p.m. to 8.00 p.m., from Monday to Friday. 

    3.  During the rest of the day, the weekends and the holidays, an automated phone calls service will be active.

  • Online claim
    You must fill in this form

    By filling in this form, the user authorises the communication of his/her phone number to the taxi driver that found his/her lost item.